Hilton and IBM Pilot “Connie,” The World’s First Watson-Enabled Hotel Concierge
Domain knowledge from Watson and WayBlazer will help personalize and enhance the Hilton guest experience
McLean, VA – Hilton Worldwide and IBM announced a collaboration to pilot “Connie”–the first Watson-enabled robot concierge in the hospitality industry.
Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.
Currently stationed near reception at the Hilton McLean in Virginia, Connie is learning to interact with guests and respond to their questions in a friendly and informative manner. Connie uses a combination of Watson APIs, including Dialog, Speech to Text, Text to Speech and Natural Language Classifier, to enable it to greet guests upon arrival and to answer questions about hotel amenities, services and hours of operation. By tapping into WayBlazer’s extensive travel domain knowledge powered by Watson, Connie can also suggest local attractions outside the hotel.
The more guests interact with Connie, the more it learns, adapts and improves its recommendations. The hotel will also have access to a log of the questions asked and Connie’s answers, which can enable improvements to guests’ experiences before, during and after their stays.
Connie is powered by Watson, a cognitive computing technology platform that represents a new era in computing where systems understand the world in the way that humans do – through senses, learning and experience.
Connie is the latest example of Hilton’s long history of innovation to enhance guest stays, as far back as 1947 as the first hotel company to introduce televisions into guest rooms.
This article was first posted on Worthly.com